| November 10, 2000 |
| Dear
Jim, We want to thank you so much for the outstanding waterproofing job that your top rate crew completed on our home. It was such a pleasure to work with all of you due to your professionalism, friendliness, honesty, and the pride that you all take in your work. The huge undertaking was completed in such a short time, and the fantastic clean up was greatly appreciated. Our family room is now dry and beautiful. Our very best wishes for continuing success. Sincerely, Fred and Lynne Yarnty |